Returns
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Returning Products and Parts
For details on how to request a return and return eligibility, read our Product Return policies.
To obtain an RGA for a return, or for general questions about returns, please contact Customer Care.
FAQs on Product Returns
Unfortunately, no. For example, if your current warranty expires 12/31/20, the replacement part expires on that original warranty date.
Unfortunately, no. When an out-of-warranty part is replaced, it carries a 6-month warranty only.
The serial number determines if the part is a under one- or two-year warranty.
All parts returns are sent to InterMotive. LGS Group is the master distributor for InterMotive, and doesn’t accept returns at their locations.
Once your RGA is requested and sent to you, the return address will be at the bottom of the form.
Parts can be purchased directly though InterMotive. Contact Tech Support and we can take a credit card number over the phone.
Yes, we can, if the parts installed have been registered via our website. If not, the builder or upfitter will have to give you the information.
If you contact Customer Care and provide the Model Number on the warranty card, we can explain how the product works.
If you prefer to read information online, you can go to the Products page or the Instructions page, and look for your specific Model Number to find out details.