Policies

Thank you for reading our policies.

Limited Warranty

InterMotive warrants the product for the period of one year from the date the product was shipped from InterMotive or two years from the in-service date (if the warranty registration is completed online). 

The warranty period for products in cases where the warranty card is not returned or electronically submitted to InterMotive will begin on the date the product is first sold.

Warranty covers products that fail to function properly under normal use because of a manufacturing defect when installed and operated according to the manufacturer’s instructions.

The product will be repaired or replaced, at InterMotive’s discretion, with a comparable product without charge. Any modifications to the chassis or InterMotive product that result in the installation of the InterMotive product in a manner other than what is written in the instructions is not authorized by InterMotive.

Service parts are limited to 6 months/unlimited mileage. Warranty coverage requires a receipt for the proof of purchase date.

Register your warranty.

Limitation on Liability

InterMotive will not be liable for personal injury, loss or damage to property or any incidental or consequential loss or expense from property damage due directly or indirectly from the use or installation of these products.

InterMotive does not cover vehicle towing, travel, food, lodging, vehicle rental, loss of time or loss of vehicle use.

Product Return Policy

Non-warranty returns will be accepted if made within 30 days of date of purchase. Items over 90 days are not eligible for refunds. The customer must contact InterMotive with the product serial number and obtain a Returned Goods Authorization (RGA) number prior to returning product.

The customer is responsible for paying all shipping costs back to InterMotive. All non-warranty returns must be intact, in working and re-saleable condition (e.g., no cut wires, worn or damaged modules). Non-warranty merchandise returns will be subject to a 25% re-stocking fee.

Unless otherwise requested, credit will be applied to the customer’s account for accepted returns. Non-warranty returns not in re-saleable condition will be subject to a price deduction from the total credit issued.

Custom designed or special order products are NOT returnable for any reason other than warranty or repair purposes as described in the policy.

For a list of Product Return FAQs, please visit our Returns page.

Refunds and Credit

Unless requested in writing for unusual circumstances at the time of a merchandise return, InterMotive does not issue refunds. Credit will be applied to the customer’s account per the terms described within this return policy. Verbal or implied deviations from this return policy are accepted at the sole discretion of InterMotive.

InterMotive will suspend credit privileges for customers who practice “charging back” without authorization from InterMotive. The withholding of payment or taking unauthorized credit for merchandise returns will be exclusively managed by InterMotive per the terms described within this return policy.

Diagnostics

A service facility diagnosing, installing, and/or repairing a product must follow the proper InterMotive procedures and documents. Please review the Instructions page, or contact Tech Support.

Return Goods Authorization

The customer must contact InterMotive with the product serial number and obtain an RGA number prior to shipping the product to InterMotive. 

The part being returned must have the RGA number and/or paperwork included. Packages received without an RGA number will be refused delivery and returned to the customer at their expense.

Shipping is the initial responsibility of the customer. If the product is determined to be warrantable and is repaired or replaced, InterMotive will pay for shipping to and from the repairing facility for the repaired/replaced product via ground shipping. If the product does not qualify for a warranty repair or replacement, the customer is responsible for return shipping costs.

To obtain an RGA for a return, or for general questions about warranty and returns, please contact Customer Care.

Establishing Credit Terms

If you wish to establish revolving terms with InterMotive, please review our credit policy and complete the application for credit.