Find answers to typically asked questions.
FAQs on Products
All our modules display part numbers and serial numbers on the front or sides; either will identify the product.
We use the Controller Area Network (CAN) to communicate with the vehicle. Look at the harness connected to the OEM On Board Diagnostic connector (OBDII).
In between the black connector that you connect your scan tool to, and the red connector of our harness, is an 18-inch arm of the harness that is connected to our module.
If the vehicle is privately owned, the product can be removed if desired.
However, the Department of Transportation (DOT) requires a lift interlock be installed on all public transportation vehicles.
Our products are tested and designed to interface with the OEM systems on your vehicle. Most of our products include plug and play connections to limit cutting OEM harnessing, and are passive on the CAN network wherever possible.
Many vehicle manufacturers recommend using our products on their vehicles.
In addition, the Magnuson-Moss Warranty Act helps to protect consumers from their warranties being voided unfairly.