Returns

For details on how to request a return and return eligibility, read our Product Return policies.

To obtain an RGA for a return, or for general questions about returns, please contact Customer Care.

If I replace an InterMotive part under warranty, do I get an additional two years on that part?

I installed an interlock on my vehicle in 2021, and replaced the module last week due to a failure. Can I register it for the two-year warranty?

Why do I need a serial number when requesting a return authorization?

I bought a part from LGS Group and no longer need it. Where do I return it?

I work for a repair center. Can I purchase parts directly through InterMotive, or do I have to go through a dealer?

If I give you my VIN, can you tell me what parts are installed on my vehicle?

I just bought a mobility van and the dealer gave me a stack of warranty cards for the products on it. How do I find out what your products do?