Policies

InterMotive warrants the product for the period of two years from installation or in-service date (with proof of installation). This period will be no longer than 5 years from the InterMotive date of manufacture.

Warranty covers products that fail to function properly under normal use because of a manufacturing defect when installed and operated according to the manufacturer’s instructions.

The product will be repaired or replaced, at InterMotive’s discretion, with a comparable product without charge. Any modifications to the chassis or InterMotive product that result in the installation of the InterMotive product in a manner other than what is written in the instructions is not authorized by InterMotive. Unauthorized modifications to, or tampering with, InterMotive products (e.g., harnessing, modules, programming) is not allowed. This will void the InterMotive warranty and will not be covered.

Service parts are limited to 6 months/unlimited mileage. Warranty coverage requires a receipt for the proof of purchase date.

You must contact InterMotive (800-969-6080) for instructions prior to diagnosing and repairing any InterMotive product.

Register your warranty. | View the Warranty Return Process.

InterMotive will not be liable for personal injury, loss or damage to property or any incidental or consequential loss or expense from property damage due directly or indirectly from the use or installation of these products.

InterMotive does not cover vehicle towing, travel, food, lodging, vehicle rental, loss of time or loss of vehicle use.

Non-warranty returns will be accepted, with a 25% restocking fee, if made within 30 days from the date the product was shipped from InterMotive. Conditions are as follows:

• The product must be in its original sealed bag and in resaleable condition (e.g., not damaged).
• The customer must contact InterMotive with the product serial number and obtain a Returned Goods Authorization (RGA) number prior to returning product.
• The customer is responsible for paying all shipping costs back to InterMotive.

Unless otherwise requested, a credit will be applied to the customer’s account for accepted returns. 

Custom designed or special order products are NOT returnable for any reason other than warranty or repair purposes as described in the policy.

For a list of Product Return FAQs, please visit our Returns page. View the Warranty Return Process.

Unless requested in writing for unusual circumstances at the time of a merchandise return, InterMotive does not issue refunds. Credit will be applied to the customer’s account per the terms described within this return policy. Verbal or implied deviations from this return policy are accepted at the sole discretion of InterMotive.

InterMotive will suspend credit privileges for customers who practice “charging back” without authorization from InterMotive. The withholding of payment or taking unauthorized credit for merchandise returns will be exclusively managed by InterMotive per the terms described within this return policy.

A service facility diagnosing, installing, and/or repairing a product must follow the proper InterMotive procedures and documents.  You must contact InterMotive (800-969-6080) for instructions prior to diagnosing and repairing any InterMotive product. Please review the Instructions page, or contact Tech Support.

The customer must contact InterMotive with the product serial number and obtain an RGA number prior to shipping the product to InterMotive. 

The part being returned must have the RGA number and/or paperwork included. Packages received without an RGA number will be refused delivery and returned to the customer at their expense.

Shipping is the initial responsibility of the customer. If the product is determined to be warrantable and is repaired or replaced, InterMotive will pay for shipping to and from the repairing facility for the repaired/replaced product via ground shipping. If the product does not qualify for a warranty repair or replacement, the customer is responsible for return shipping costs.

To obtain an RGA for a return, or for general questions about warranty and returns, please contact our Warranty Administrator. | View the Warranty Return Process.