POLICIES

SHIPPING

Shipping is the initial responsibility of the customer. If the product is determined to be warrantable and is repaired or replaced, InterMotive will pay for shipping to and from the repairing facility for the repaired/replaced product via ground shipping. If the product does not qualify for a warranty repair or replacement, the customer is responsible for return shipping costs.
To Obtain an RGA for a return, or for general questions about warranty and returns please contact: Debbie Cabrera @ 800-969-6080 x103 or by email: dcabrera@intermotive.net

LIMITATION ON LIABILITY

InterMotive will not be liable for personal injury, loss or damage to property or any incidental or consequential loss or expense from property damage due directly or indirectly from the use or installation of this product. InterMotive does not cover vehicle towing, travel, food, lodging, vehicle rental, loss of time or loss of vehicle use

 ESTABLISHING CREDIT TERMS

If you wish to establish revolving terms with InterMotive, please review our credit policy below.

Credit Terms Policy

DIAGNOSTICS

A service facility diagnosing, installing, and/or repairing a product must follow the proper InterMotive procedures/documents – reference www.intermotive.net or call 530-823-1048.

RETURN PACKAGING

The part being returned must have the RGA number and a detailed description of the symptom(s) or issue(s) the product is exhibiting attached to it. Packages received without an RGA number written on the outside will be refused delivery and returned to the customer at their expense.




LIMITED WARRANTY

InterMotive warrants the product for the period of one year from the date the product was shipped from InterMotive or two years from the in-service date (if the warranty registration is completed on-line) for products that fail to function properly under normal use because of a manufacturing defect when installed and operated according to the manufacturer’s instructions. The product will be repaired or replaced, at InterMotive’s discretion, with a comparable product without charge. Any modifications to the chassis or InterMotive product that result in the installation of the InterMotive product in a manner other than what is written in the instructions is not authorized by InterMotive.

PRODUCT RETURN POLICY

Non-warranty returns will be accepted if made within 30 days of date of purchase. Items over 90 days are not eligible for refunds. The customer must contact InterMotive with the product serial number and obtain a Returned Goods Authorization (RGA) number prior to returning product. The customer is responsible for paying all shipping costs back to InterMotive, Inc. All non-warranty returns must be intact, in working and re-saleable condition (i.e. no cut wires, worn or damaged modules, etc.). Non-warranty merchandise returns will be subject to a 25% re-stocking fee. Unless otherwise requested, credit will be applied to the customer’s account for accepted returns. Non-warranty returns not in re-saleable condition will be subject to a price deduction from the total credit issued. Custom designed or special order products are NOT returnable for any reason other than warranty or repair purposes as described below.

RETURN GOODS AUTHORIZATION

The customer must contact InterMotive with the product serial number and obtain an RGA number prior to shipping the product to InterMotive.

REFUNDS AND CREDIT

Unless requested in writing for unusual circumstances at the time of a merchandise return, InterMotive Inc. does not issue refunds. Credit will be applied to the customer’s account per the terms described within this return policy. Verbal or implied deviations from this return policy are accepted at the sole discretion of InterMotive Inc. InterMotive Inc. will suspend credit privileges for customers who practice “charging back” without authorization from InterMotive Inc. The withholding of payment or taking unauthorized credit for merchandise returns will be exclusively managed by InterMotive Inc. per the terms described within this return policy.

Intermotive

InterMotive, Inc. is a leading designer and manufacturer of electronic control systems for the work truck, transit, emergency response, RV, and personal-use markets. Most of our products communicate with the chassis via the CAN Bus. Most of our products are plug and play. Intermotive is ISO 9001 certified by the International Standards Organization to assure our customers that all of our products follow our strict Quality Operating System. Our Corporate office is located in Auburn, California, with a satellite office in Elkhart, Indiana.

Copyright 2016 Intermotive Inc. | All of our products are proudly manufactured in the United States of America | 12840 Earhart Ave. | Auburn, CA 95602 | 800-969-6080 | 530-823-1048 | Fax: 530-823-1516